FAQs

If your order went thru (SUCCESS), we will send you the confirmation to your order email address within 8 hours.
If you did not receive the confirmation in the time:
Check your spam mail box
We kindly ask for 1-3 working days for the quality control and to arrange a the best shipment for you.

What Exactly happens after ordering?

If you purchase from our store, we will notify our warehouse for immediate shipment. You will receive the goods within 3-5 business days after placing your order. And we will upload your shipment tracking number on our website, to provide you with a pleasant shopping experience.

Is it safe shopping in the Online Shop? Is my data protected?

The user data of our store is kept absolutely confidential. Your data is our wealth, and will never be exposed.

I have received the shipment tracking email but it hasn’t been updated?

Once we receive your payment, your order will proceed immediately. Generally, we will ship within 24 hours and our local logistics team will follow up within 72 hours. It will be delivered within 3-5 days, depending on traffic. Don’t stress, we will try our best to help you get them as soon as possible. If you have any further questions, please feel free to contact us. We will get back to you within 8 hours.

Do I need to pay tax?

All the fees are included and you don’t need to pay any other cost.
 
Will you send me junk mails if I subscribe you?
 
We promise that we will never send our customers junk emails and will always keep customers' information secured.